1. Shipping Policy

Ships Time
Orders received will be processed and delivered to your door step within 1 – 3 working days via Poslaju .

Shipping Coverage
Myss Closet is currently ships within Malaysia & as far as Singapore . We hope to deliver to more countries in the future.

Shipping Cost
If your order totals more than RM180, you’ll receive free shipping in Malaysia. The cost for expedited shipping is calculated and displayed on the Checkout page before you complete your order.

Alternative:

Shipping Cost
We are charging RM7 flat rate per order for delivery within Peninsular Malaysia and RM10 flat rate per order for delivery to East Malaysia.


In the event that the package is returned to Myss Closet due to the customer’s error in mailing address submitted (incorrect / insufficient address), or expired of the date of self-collect at POSLAJU branch, the customer is responsible for the shipping costs incurred for re-
delivery.

In case of your order is including both ready stock and preorder items, we will only ship your order when all the stock is ready. Preorder items take around 2 weeks to arrive upon payment is verified.

2. No Refund / Exchange

All sales are final. So consider carefully before purchasing. We do not offer refunds or exchange if Customer simply change their mind.
If you are not sure about the products, please feel free to drop us an enquiry and we will be more than happy to answer all your questions.

3. Defect & Return Policy

Customer must make any claims of defects by email us mysscloset@gmail.com with attachment clear pictures to show within the first 3 days after the receipt of ordered items. Once we’ve confirmed the defect and approved your return request, please ship the product(s) back to us and we’ll deliver you the replacement product(s) within 10 - 15 working days.

Please take note of the following:
  • 1. That all original tags, packaging and garment bags are intact for product(s) due for returning.
  • 2. Returned product(s) must be unworn and unwashed.
  • 3. In the original condition as received.

To return your products, please send the whole product(s) back with its original packaging to:
No. 6, Persiaran Maklom
Pusat Perniagaan Maklom
13800 Butterworth
Penang, Malaysia


4. Privacy Policy

We are committed to protect your privacy. We does not sell, share or trade customer’s personal information collected online with third parties. Please read the Statement of Privacy to be more aware about our policy on collecting, using and disclosing any information.

Uses of Information
You agree that the personal information we collect from you will be used and or shared within our corporate group and to third parties for one of the following purposes:
  • To deliver products that you purchase from our website.
  • To inform and update you on the delivery of the product and for customer support purposes;
  • To provide you with relevant product information;
  • To process your orders and to provide you with the services and information offered through our website and which you may request;
  • To allow us to administer your registered account with us;
  • To conform to legal requirements or comply with legal process;
  • To verify and carry out financial transactions in relation to payments you may make online. For example, payments that you make through our website will be processed by eGHL (www.e-ghl.com).


The personal information we collect may include your:
  • Name
  • Telephone Number
  • Mobile Number
  • Delivery Address
  • Billing Address
  • Email Address


Information Security
We employ certain security measures, such as encryption where appropriate. We also take appropriate steps to ensure that your information is treated securely.

Changes to the Privacy Policy
We reserve the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on our website. You should check this Policy each time you access our website so as to be aware of the most recent applicable version of the Policy.

Complaints about breaches of privacy
If you are not satisfied with the way in which we handle your enquiry or complaint, please don't hesitate to contact us.